Customer service at Spotless Commercial Cleaning

Why I Now Love B2B Review Websites

Article by Roger Green, CEO, Spotless Commercial Cleaning After a few years in the commercial cleaning business I soon learnt that all cleaning companies say that they are ‘excellent’ at everything they do and they all promise their customers the world. Prospective customers are unsurprisingly distinctly immune and unimpressed by this hyperbole. I realised that it almost became a differentiator to not boast or make grandiose claims, but instead to take a more modest approach and rely on...


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Spotless Commercial Cleaner & Manager

8 Ways to Motivate Teams with Pull Management

“I recently found myself discussing with a colleague the benefits of Pull Managers over Push Managers. Which one are you?” asks Roger Green, CEO of Spotless Commercial Cleaning. At the extreme Push Management is the autocratic, dictatorial management style where results are achieved through diktats and determination. The manager pushes their team hard to achieve better results. Leaders whose style is based on Push Management tend to: Do everything possible to achieve a goal. Focus on achieving goals...


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Spotless Cleaning

How to Reduce your Cleaning Costs. 8 Easy Steps.

How do you know if the cleaning costs of your office, retail or industrial space are too high? The ideal objective is to find an excellent cleaner or contractor and manage a long term, low maintenance relationship. This article on reducing cleaning costs is written by Roger Green, who founded Spotless Commercial Cleaning in 1988 and now employs more than 1200 cleaning staff across the UK. Here are 8 valuable tips on how to reduce your commercial cleaning...


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Cleaner - tend to be paid National Living Wage - Spotless Commercial Cleaning

Spotless Cleaning Comments on the Increase in the National Living Wage and its Impact on Low Paid Staff

Spotless Commercial Cleaning, which has its head office in Edinburgh, employs 1200 cleaning staff across the UK. The company’s founder and CEO Roger Green comments on the increase in The National Living Wage (NLW) being introduced on 1st April 2017 and what it means to his business. “The National Living Wage (based on earnings rather than the cost-of-living) became compulsory nationwide last year (April 2016) for over 24 year olds and has been very beneficial for low...


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The BITC Workwell Model

How to Reduce Presenteeism

In our first article ‘Presenteeism costs British business more than absenteeism’ we explained what presenteeism is and showed that it costs British businesses more than absenteeism. ‘Presenteeism’ or ‘sickness presence’, is typically caused by chronic or repeated illnesses or by the challenges that life can throw at you. So, how do you reduce presenteeism? How do you reduce presenteeism? Build a resilient, happy organisational culture with a strong influence on health and wellbeing. This could include job control...


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Presenteeism Costs British Businesses More Than Absenteeism

Presenteeism Costs British Businesses More Than Absenteeism

“80 percent of success is showing up”, said Woody Allen. Not true! Research shows that just being present at work does not ensure success. The problem of workers being at work but not functioning properly because of illness or life’s challenges, can reduce their productivity by a third or more. What is ‘presenteeism’? Known as ‘presenteeism’ or ‘sickness presence’, it is typically caused by chronic or repeated illnesses such as seasonal allergies, asthma, migraines, headaches, back pain, arthritis,...


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Killer Flu is Hiding in Your Dirty Desks

It’s flu season and flu can be a killer. Unbelievably, the 1918 flu pandemic killed 50 million people worldwide, and flu still contributes to tens of thousands of deaths each year. Colds, flu and other illnesses also result in many lost working days each year in the UK; in fact, up to 131 million lost days at work, which are estimated to cost the UK economy £29 billion per year. So, how do you limit the impact of...


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Spotless Cleaning

Near Misses Are Accidents Waiting to Happen

I often hear that “No-one gets hurt in a ‘near miss’” but it can be an accident waiting to happen. You have a robust health and safety policy. Great! But occasionally accidents still happen. A good way to make further improvements to your health and safety record is to focus on eliminating ‘near misses’ as much as possible.


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Spotless Cleaning

How to Keep and Motivate Low Paid Staff

An ex-Premier League Manager once struggled to emotionally connect with his football team. They were under-performing, and their results were suffering. There was no loyalty, and no ‘need to achieve’ among the team. He was quoted as saying “How do I motivate 11 millionaires?” And it’s a fair point. Equally, with low paid workers, a similar scenario exists but for the opposite reason. How do you motivate lowly paid staff, when market forces dictate their salaries?


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